Shipping & Payments

 Since all our products are handmade, inventory levels may vary. Here’s what to expect:

  • In-Stock Items: If an item is available, it will be shipped within 1-3 business days after we receive your payment.
  • Made-to-Order Items: If an item is out of stock, we will craft it specially for you. This process may take 7-14 business days before the item is ready for shipping.

If there are any delays, we will notify you via email.

  • Domestic Orders (within Singapore or Malaysia): Once dispatched, delivery usually takes 2-5 business days.
  • International Orders: For estimated delivery times and other details, please refer to the detailed information under Shipping & Payments.

 

ORDERS WITHIN SINGAPROE

Orders shipped within Singapore will be sent via a local courier service with tracking available. Typically, once dispatched, delivery usually takes 2-5 business days. Please note that the estimated delivery time does not include production time and is calculated from the shipping date. If your package is too large to fit into your mailbox, we will use express delivery to send the package directly to your doorstep. Please note that a signature may be required for these deliveries, so if you are not at home, we recommend having the item sent to your work address. Delivery typically takes 2-5 business days once you receive your tracking information.
 

INTERNATIONAL ORDERS 

Orders shipped outside of Singapore will be sent via International registered airmail or DHL Express with full tracking. These orders will also require a signature upon delivery. If you are not at home, we recommend having the item delivered to your work address. For most destinations, packages should arrive within 3-6 business days with DHL Express, 14-25 days with International registered airmail after you receive your tracking information, though delivery times may vary depending on the destination.

 

SHIPPING COST

  • Singapore or Malaysia
    $4 or free on all orders over $45 SGD
  • International Standard
    $10 or Free on all orders over $45 SGD
  • DHL Express
    $32 or Free on all orders over $380 SGD

 

LOST OR DAMAGED ITEMS

If your package does not arrive within one month  from the  date posted, please contact us. If your  package arrives damaged, please contact us within 7 days. 
We are not responsible for any loss or damage to items in the following circumstances.

  • The item is shipped to a country with no available postal or courier service.
  • The loss or damage is caused by events beyond our reasonable control.
  • The loss or damage occurs after delivery.
  • The item was shipped with authorization to be sent without tracking.
  • The item is held by customs or any other government agency.

 

LOCAL TAXES OR DUTIES

International orders may be subject to local taxes or duties,  Rose And Perle is not responsible for and has no control over these charges.

PAYMENT METHODS 

We accept Paypal, Credit and debit card payments.