Returns & Exchanges

If for any reason you are not happy with your item, we accept returns and exchanges under the following conditions:

 

CHANGES TO YOUR ORDER

If you would like to make any changes, please contact us within 24 hours of placing your order. You can reach us at support@roseandperle.com. Any changes made after this 24-hour window may incur additional fees, as our jewelers may have already begun crafting your piece.

 

RETURN & EXCHANGE ELIGIBILITY

  • Returns and exchanges are accepted within 7 days of receiving your order.
  • Items must be in their original condition, unworn, undamaged, and with all original packaging intact.
  • Sale items and items ordered using discount codes are not eligible for return & exchange.
  • Custom-made or personalized items are not eligible for returns or exchanges unless they are defective or damaged upon arrival.

 

RETURN & EXCHANGE PROCESS 

  • To initiate a return or exchange, please email  support@roseandperle.com with your order number, contact email, contact number, and reason for the return.
  • Once your return is approved, you will receive further instructions, including the return shipping address.

     

    SHIPPING FEES

    • Unless the goods are damaged, defective, or not as specified in your order, you will be responsible for covering the cost of returning the items. 
    • If the goods are faulty or incorrect, we will refund the return shipping costs to you.
    • Please note, refunds will not be issued if the items are found to be damaged due to your actions, including damage caused by inadequate packaging when returning the goods.
    • We recommend using a trackable shipping service to ensure your item is safely returned.

       

      REFUNDS

      • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
      • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-14 business days, depending on your payment provider.

         

        DAMAGED OR DEFECTIVE ITEMS 

        • We check every piece before we ship them to you. If a rare occasion happens like you receive a damaged or defective item, please contact us immediately at support@roseandperle.com with photos of the damage. We will arrange a replacement or refund, and in these cases, we will cover the shipping costs.

         

        NON-RETURNABLE ITEMS 

        • Personalized, custom-made, or sale items are not eligible for return or exchange.

         

        *Approval will be determined on a case-by-case basis. Minor variations in color, slight differences in size, and small imperfections such as loose threads, light scratches, minor stains, slight asymmetry, subtle misalignment, or minor tarnishing that do not affect the overall appearance of the item, as well as natural growth textures on pearls, do not qualify as product defects. Please note that pearls are natural, so growth differences and variations in shape are to be expected and are considered part of their unique beauty.